Samaruchi is not just a brand—it’s our promise of purity, quality, and customer satisfaction. All our products are produced in-house with no compromise on quality. Your satisfaction is always our top priority.

Our Commitment:
100% self-produced products
No compromise on quality
Fast and effective problem resolution

Support Channels:
You can easily reach us through:
Email: samaruchbd@gmail.com
Social Media

youtube.com

instagram.com

tiktok.com

facebook.com

Website Contact Form
Physical store (for offline customers)
⏰ Support Hours
Daily: 9:00 AM – 9:00 PM
Emergency issues: We try to respond as quickly as possible

⚡ Fast Resolution Promise

We believe quick solutions create better experiences:

Urgent issues: Response within 2–4 hours
General inquiries: Within 24 hours

Product Issues & Resolution

Samaruchi takes full responsibility for its products.
If you face any issues:

Damaged/defective product → Replacement or solution provided
Delivery issues → Immediate action taken
Refund/Exchange → Available under certain conditions

Our Responsibility to Customers
Every complaint is taken seriously
Transparent and respectful communication
Proper resolution for every issue

Customer Responsibilities
Provide accurate order details
Share proof (image/video) if needed
Cooperate with our support team 

Our Goal

At Samaruchi, we don’t just sell products—we build trust and long-term relationships. Your satisfaction defines our success.