Terms and Conditions

1. Introduction

Samaruchi is an online marketplace. By using this site, you agree to comply with all of its terms and conditions. If you do not agree with these terms, please do not use the site.
Samaruchi reserves the right to modify these terms at any time.

2. Conditions of Samaruchi

A. Your Account

• You are responsible for keeping your username and password confidential.
• You are fully responsible for all activities conducted through your account.
• Samaruchi may suspend or terminate your account if incorrect information is provided or if there is any security risk.

B. Privacy

• Your information will be kept confidential according to our Privacy Policy.
• If you do not agree with this, you should not use the site.

C. Samaruchi as a Platform

• Samaruchi sells only its own products and connects directly with customers.
• The contract of sale is directly between the customer and Samaruchi.
• Payments are processed through third-party service providers.

D. Site Availability

• We do not guarantee uninterrupted access to the site.
• The site may be temporarily unavailable due to maintenance.

E. License

• You must be at least 18 years old to use the site.
• You may use the platform for personal purchases and may also engage with us for business purposes.

F. Your Conduct

The following activities are strictly prohibited:

• Fraudulent or illegal activities
• Impersonating another person
• Uploading viruses or harmful software
• Posting offensive, obscene, or discriminatory content

G. Your Submissions

• Reviews and comments you submit may be used by Samaruchi.
• You must not use a false identity.

H. Objectionable Content

• You may report any illegal or harmful content to Samaruchi.
• We will review and take necessary action.

J. Disclaimer

• Product quality and accuracy must be checked in front of the delivery personnel; otherwise, Samaruchi will not be responsible.
• Since all products are produced by Samaruchi, any issues identified at the time of delivery will be the responsibility of Samaruchi.

K. Indemnity

• Samaruchi may claim compensation if you violate these terms.

L. Third Parties

• Samaruchi is not responsible for any third-party sellers or external websites.

M. Communication

• Samaruchi may contact you via SMS, phone, or email.

N. Losses

• Samaruchi is not liable for any financial or personal losses.

O. Changes

• These terms may be updated at any time.

P. Governing Law

• These terms are governed by the laws of Bangladesh.
• Any disputes will be settled in the courts of Dhaka.

3. Conditions of Sale

Orders

• Your order is confirmed only when the product is dispatched.
• Samaruchi reserves the right to cancel any order.

Pricing and Payment

• Prices are subject to change.
• Orders may be canceled if pricing errors occur.

Refund

• Refunds are usually processed within 7–10 working days after order cancellation.

Vouchers

• Vouchers are valid for one-time use only.
• Expired vouchers cannot be reused.

Delivery

• Delivery may be delayed due to political or natural causes.

Reselling

• Reselling Samaruchi products for business purposes is strictly prohibited.

Cancellation

• Orders can be canceled before dispatch.
• Samaruchi reserves the right to cancel any order at any time.